Privacy Policy

1. Introduction

Ikatan Law ("we", "us", "our") is committed to protecting the privacy of the people who visit our website and those who engage our services. This policy explains what personal information we collect, why we collect it, and how it is handled — in plain, straightforward language.

This policy applies to our website at ikatanla.blog and to our client-facing communications. It is issued in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have any questions about this policy or how we handle your data, you may contact us at [email protected].

2. Personal Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number (optional), and any message you choose to include.
• Client engagement: where you become a client, we may collect additional information relevant to your legal matter, including identity documents, financial information, and communications. This is governed by our engagement agreement and professional obligations.
• Website analytics: technical data about how our website is used, including pages visited, browser type, and device information. This is collected via cookies (see Section 5).

Legal basis: We process personal data on the basis of your consent (for enquiries and optional cookies), fulfilment of a contract (for client matters), and legitimate interests (for website improvement and communications).

Retention: Contact enquiry data is retained for up to 12 months. Client matter data is retained for 7 years in accordance with Malaysian legal professional requirements, after which it is securely deleted.

3. How We Use Your Information

• To respond to enquiries and provide the legal services you have requested
• To maintain our client records and fulfil our professional obligations under Malaysian law
• To improve the usability and content of our website through analytics data
• To send service-related communications relevant to your matter
• To comply with legal and regulatory obligations that apply to our practice

We do not sell personal data to third parties. We do not use personal information for unsolicited marketing.

4. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• Secure, encrypted transmission of data via HTTPS
• Access to client data restricted to authorised team members only
• Legal professional privilege applied to all client communications
• Secure storage of physical documents at our office premises

In the event of a data breach that affects your personal information, we will notify you promptly and take steps to minimise any harm.

5. Cookies

Our website uses cookies to understand how it is used and to remember your preferences. You may choose to accept or decline non-essential cookies when you first visit the site. For full details, please see our Cookie Policy.

Essential cookies (required for the website to function) are always active. All other cookies are optional.

6. Third-Party Services

We may use third-party services to support our website, including analytics tools. These services may collect limited technical data about site usage. We do not share personal enquiry or client data with third-party services without your consent, except where required by law.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

7. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us and we will remove it promptly.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that inaccurate or incomplete data be corrected.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time. This will not affect any processing already carried out.
• Complaint: You may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your data rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised policy.

10. Contact

For any data protection enquiries, please contact:

Ikatan Law
A-2-7, Wisma Subang, Jalan SS15/4, 47500 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5637 2918